Rose Webb Profile Picture

Rose Webb

Born and raised in Rotherham. Motivated and adaptable IT professional with 7+ years of experience, specializing in technical support, customer service, and IT operations. Adept at diagnosing and resolving hardware/software issues, providing exceptional user support, and meeting SLA deadlines in dynamic environments. Passionate about learning new technologies and delivering reliable technical solutions to improve system performance and user satisfaction. Self-motivated, solution-oriented, and dedicated to professional growth in the IT field.

6

Years of experience in IT Systems & Support

Linux / MacOS / Windows / Windows Server

5

Years of experience in Self Tought Code

C, Javascript, HTML, Powershell, Lua

If your intrested in my Ex-Schooling, below are the places i've studied at.

2007-2013

Maltby Academy

  • Maths: C
  • English: C
  • Science: C
  • Additional Science: C
  • ICT: C
  • Religious Studies: C
  • D&T: Resistant Materials: B

2012-2013

Maltby Academy

BTEC Diploma in Construction Level 2

Grade: Merit

2014-2015

Rotherham College

Creative Media Production

Grade: Double Grade PASS PASS

2016-2017

3AAA

Level 3 Apprenticeship in ICT Systems & Principals

Grade: PASS

I have the privilege to work with these cool companies.

SHI International Logo

SHI International

Integration Engineer

2023 - Present
Barnsley, South Yorkshire
SHI International Website
Responsibilities
  • Performing asset labelling/management configuration for customers
  • Performing Windows Autopilot provisioning for customers
  • Complete customer-specific configuration requirements
  • Keep to SLA agreements for order shipping to ensure customers receive orders within the specified timeframe
  • Adhere to ISO Standards to ensure all orders receive the same standard
Sheffield City Trust Logo

Sheffield City Trust

IT Support Technician

2022 - 2023
Sheffield, South Yorkshire
Sheffield City Trust Website
Responsibilities
  • Taking calls from people who call into the IT Support call line for assistance
  • Creating ID cards & IT accounts for new starters
  • Removing access & IT accounts for leavers
  • Creating tickets based on calls and prioritizing them accordingly
  • Learning and supporting software packages like Ticket Master's PCI Ticketing software, Gladstone MRM, and IPFX
Amazon Logo

Amazon.com

Amazon Warehouse Operative

2021 - 2022
Doncaster, South Yorkshire
Amazon Careers
Responsibilities
  • Picking and packing customer orders
  • Loading and unloading goods
  • Maintaining inventory accuracy
  • Ensuring workplace safety and cleanliness
  • Operating warehouse equipment as required
CC33 FS Ltd Logo

CC33 FS Ltd

Call Centre Agent

2020 - 2020
Sheffield, South Yorkshire
CC33 FS Ltd Website
Responsibilities
  • Handling inbound and outbound customer calls
  • Providing excellent customer service and resolving inquiries
  • Meeting daily and monthly performance targets
  • Maintaining accurate records of customer interactions
  • Adhering to company policies and compliance standards
Very PC Logo

Very PC

IT Technician

2016 - 2019
Sheffield, South Yorkshire
Very PC Website
Responsibilities
  • Ensuring the Quality Control department runs smoothly
  • Performing PC repair and maintenance on a production level
  • Configuring BIOS on various motherboards from NUCs to servers
  • Systematically diagnosing and repairing faulty hardware
  • Testing hardware to ensure functionality

The Hen & Chickens

Bartender

2014 - 2020
Sheffield, South Yorkshire
Achievements and Responsibilities
  • Preparing and serving beverages to customers
  • Maintaining cleanliness and organization of the bar area
  • Restocking supplies and inventory as needed
  • Providing excellent customer service and handling inquiries
  • Ensuring compliance with health and safety regulations

Below are my technical and professional skills

Microsoft Office60%
PC Repair75%
Windows Desktop55%
Azure45%
Technical Support55%
Active Directory65%
Cisco Networking40%
Windows Server configuration55%
PowerShell65%

Other Skills

  • Linux Experience
  • MacOS Experience
  • Computer Networking
  • Microsoft Dynamics 365
  • Service Desk
  • MDT Deployment
  • Desktop Support

Code Languages

  • HTML
  • CSS
  • JavaScript
  • PowerShell
  • Lua
  • C

Certifications and Licenses

  • Full UK Driving Licence
    Categories Attained

    Category B

    Category A

Key Skills

  • Independent Worker
  • Self-Motivated
  • Communication
  • Self-Organization
  • Able to Work Under Pressure
  • Always Willing to Learn New Skills
  • Accomplished Worker